Custom Highlight FAQ

What type of highlight videos does Krossover offer?


User customizes title, stat lines, messaging

Stylized intro, pro-level scoreboard feature

Auto curate









< 1 hour





(25 clips)

< 1 hour





< 1 hour


When I click ‘order now’ there is an error message that says, “No data found,” and to contact support.

This error occurs when there are multiple Player IDs associated with one athlete. The highlight video can be created manually and invoiced separately.


Can I create a highlight video from clips I created in the Film Editor?

No, the film editor sets time markers for each clip, but doesn’t actually clip out the film.


I do not have any game film on Krossover or do not have any games broken down. However, I would like to create a highlight video. Do you do this?

Yes, we do offer breakdown packages for potential highlight customers. Customers can reach out directly to After obtaining a breakdown, we will create an account so that the customer can upload and submit their game film to be broken down. After the games are broken down,  customers can then order highlight videos.


Can I make a highlight video from last season?

Yes. You can a customized, Reel Highlight video featuring last season’s games. Our Season highlight videos are set to capture games from the season.


I am a Football/Volleyball player/coach and would like to create a highlight video, how can I do this?

Currently, we provide Krossover Highlights for basketball and lacrosse. We are working to build highlights for our other sports and will be releasing them very soon.


As a coach, how do I order a game highlight of just one athlete, not my entire team?

Use the filter to get only the clips in which the athlete is tagged. Then, save the Reel featuring the athlete. Once saved, find your new Reel under “Reels” on the Film Home, click that Reel and order by click the button on the top right of the screen.  


Can I order an automated season highlight for an individual player from my coach’s account?

You cannot, but we can go into the athlete’s account and order it for you, then send you an invoice separately.


Can I have other aspects of my game (rebounding, assists, steals etc.) included in my video?

Our automated season highlight videos only include made shots from each regular game that has been uploaded for this current season. If you would like to create a highlight video that shows more aspects of your game, you will want to create a Reel Highlight by putting clips into a reel and then ordering the reel by clicking “Order Now” on the upper right hand corner or your screen.


Is there any way to remove the audio from the video so that you don’t hear the bleachers?

If the video was uploaded with audio there is no way to remove it.


If I make telestrations on my reel/game will those be included in the highlight video?

Currently, our telestration tool transfers the spot shadow feature only. It works best with clips that are in 720p and for sports like Lacrosse, where a player may need to be isolated due to the cameras distance from the field.


I am a lacrosse player/coach and I added a spot shadow on one of my clips in my highlight. The spot shadow in that clip was inaccurate. What happened?

Loe film quality sometimes causes the spot shadow feature to land elsewhere. We recommend using clips that are in720p or above. You can add 480p clips in your highlight; we recommend to keep those free of any spot shadows.

Can you edit the clips to be longer/shorter?

No. Our highlight product is an automated system that trims each clip to be about 10 seconds in length to capture action before and after the play.


I don’t want a single game or a season long highlight - just some clips from 3 or 4 games. I can’t find anywhere how to order something like this.

In this case, you would want to create a Reel highlight, in which you can compile clips from the games of your choosing. Once all of the clips are in the reel, go to that reel and click “Order Now” on the upper right hand corner or your screen.